At ISABEL WORKS, we are committed to protecting the privacy of our customers and site visitors. Isabel Works team members are all customers themselves, of Isabel Works and other online stores, so we understand how important it is to keep your information secure and protected. 


Any personal information you provide to us will only be used to provide a service to you, or to improve your site experience. We will only use your personal information for the intended purpose, and we will not share or sell this personal information with any other organisations without your consent. However, as set out in this notice, we may disclose information to our service providers who assist in creating the best Isabel Works experience for you.


If you have any questions about your information or wish to have any of it deleted, please do not hesitate to contact customer service at

Your information + how we use it


What information do we collect?


We collect information from you when you register an account on Isabel Works, place an order, subscribe to our newsletter, respond to a survey or enter a competition. This information includes: your name, email address, date of birth, shipping and billing addresses, phone number and payment information. 

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company without your consent, for any reason other than the express purpose of delivering the product or service requested.



What do we use your information for?


We use your name, email, shipping and billing addresses and payment information to process and deliver your orders, as well as to provide any refunds or credits if you return your items.


We use your email address to send you updates about any orders you've placed, and we will only send you newsletters and promotional material if you give us permission by signing up.


If you choose to provide us with your date of birth, we use it to send you birthday offers and promotions. You can unsubscribe from our newsletter and promotional emails at any time, by using the 'Unsubscribe' link at the bottom of all emails or by contacting customer service at


In addition to using your information to process, deliver and inform you about your purchases, we may also use it to personalise and improve your experience on Isabel Works, or to keep you up to date with our latest arrivals and promotions by showing you Isabel Works advertisements as you browse the web.


Your contact history, via email, telephone or livechat, may be used to provide you with the best customer service and to improve your Isabel Works experience.


Your purchase history and any items you have saved or viewed on Isabel Works may be used to gauge your product preferences, so we can deliver you the most relevant information and updates as well as the great customer service that you expect from Isabel Works.


Information provided in response to surveys, competitions or promotions will be used to fulfil the conditions of the offer or to improve your experience on Isabel Works.

Sharing your information


Do we share your information?


Your data will only be shared with trusted third parties who assist us in delivering a service to you, conducting our business or operating our website, that fall under the below categories:

  • Companies in the Spanish Fashion Labels group, as sometimes different parts of our group are responsible for different activities

  • Companies that do things to get your orders to you, such as payment service providers, warehouses, order packers and delivery companies

  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run Isabel Works.

We will only provide your information to companies that have agreed to strict confidentiality.


Outside of such third parties, Isabel Works does not and will never sell, trade or transfer your personally identifiable information. We may provide other parties with aggregated data that is anonymous and non-personally identifiable for marketing, analytics or other purposes. In addition to this, we may release your information when appropriate in order to comply with the law or to protect the rights, property or safety of others.

Seeing BNKR advertisements online


Why do I see ISABEL WORKS advertisements while browsing online?


We engage in online advertising to keep you aware of what is happening on Isabel Works and to help you see and find our products. Like many companies, we target Isabel Works banners and advertisements to you when you are on other websites and apps. This is done using a variety of digital marketing networks and ad exchanges, plus a range of technologies like pixels, ad tags, cookies, mobile identifiers, and services offered by some sites and social networks (such as Facebook). The banners and advertisements you see will be based on information we have about you, your Isabel Works browsing history or your interactions with previous Isabel Works advertisements.

Keeping your information + your rights


Do we keep your information?

We will hold on to your account information for as long as you have a Isabel Works account or as long as it is needed to provide our services to you. Outside of these circumstances, we may continue to hold your information if it is reasonably necessary to meet legal requirements, resolve payment disputes, prevent fraud or enforce our terms and conditions..



What rights do you have when it comes to your information?

You have several rights regarding your personal information:

  • To be informed about how your personal information is being used (like this privacy notice)

  • To request and receive access to the personal information we have about you

  • To request the correction of any incorrect or inaccurate information we have about you

  • To request that we stop collecting or processing your data, and/or that we delete it

  • To stop receiving marketing messages, which you can do using the 'Unsubscribe' feature in such messages or by contacting

  • To request that part or all of your data is transferred, either to you or to another service provider

  • To complain to your country's data protection regulator

If you wish to exercise these rights, to delete your account, or you have any questions or complaints, please do not hesitate to contact us at

Protecting your information


How do we protect your information?


We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.


We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into the database of our payment service provider. It is only accessible to those authorised with special access rights to such systems. Those with access to this information are required to keep the information confidential.


After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. If you elect to save your payment details for future orders, this information will be stored securely with our payment service provider.

Terms and Conditions


We welcome you to also visit our Terms and Conditions page here, which establishes the use, disclaimers, and limitations of liability governing the use of our website.


This online privacy policy applies only to information collected through our website and not to information collected offline, for example in retail stores.


Your Consent


By using our site, you consent to this privacy policy and to our general terms and conditions.

Updates to the privacy policy


Any changes to the Privacy Policy will be updated on this page. Major changes will be communicated, either by on site messaging or via email, so that you may review them before you continue using Isabel Works.

Contacting us


If you have any questions regarding this privacy policy or your information, we invite you to contact us using the information below. 

Isabel Works