TERMS & CONDITIONS

STOCK AVAILABILITY

While ISABELWORKS makes every attempt to ensure that the online store reflects the true availability of stock, sometimes an item shown to be available online may be out of stock. If an item you ordered is out of stock we will notify you as soon as possible and, based on your preference, either cancel and refund that particular item or your entire order.

 

ORDER CANCELLATION

As our orders are processed and dispatched quickly, we are unable to cancel or change any details in your order once it has been placed. If you have any problems with your order, please contact isabelworks@hotmail.com as soon as possible. 

RETURNS

We at ISABELWORKS hope you love your new purchase. However, we’ll gladly accept unworn, unwashed, or defective merchandise purchased on isabelworks.com for return.

Swim and Intimates: We’re unable to process returns for swimwear or intimate apparel items that have been worn or are returned in a soiled condition. All intimate apparel must be returned in original condition, with original packaging and tags attached. All swimwear must be in new and unused condition with sanitary strips in place.

 

 If there is a mistake with your order, it can be returned  within 14 days of recieving it, with no signs of wear and all tags attached. Please, feel free to contact us through our email: isabelworks@hotmail.com  Return postage costs will be free only if the item/s received are faulty or not as ordered. The coverage of return postage costs must be approved by ISABELWORKS Customer Care staff prior to return of item(s).

If you believe your item is faulty, please contact ISABELWORKS Customer Care at isabelworks@hotmail.com prior to sending it back. We cannot accept liability for an item until it is returned and has been confirmed as faulty.

Unfortunately, we do not offer exchanges at this time for national or international orders. 

What defines faulty?

  • Manufacturing faults.

  • Goods that have been wrongly described.

  • Goods that are different to the goods that you ordered.

  • Goods that do not do what they are supposed to.

  • Goods that have defects that were not obvious or we did not bring to your attention.

If you believe your item may be faulty, please contact Customer Care at isabelworks@hotmail.com as soon as possible after receiving your order.

When Will I Be Refunded?

Your return will usually be processed within a week to a week and a half. We’ll send you a Return Notification email to notify you once the return has been completed. Please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.

Returns Using Your Own Shipping Method

You can send items back to us at the address below using any trackable/insured shipping method. Sorry, we can’t accept COD returns. Returns are processed in the order they are received. Please allow a week to a week and a half for your return to be processed once received at our warehouse.

SALES + OFFERS

All offers and promotions are subject to the following conditions, in addition to any conditions specified upon entering the relevant code at checkout:

  • Promotions and sales are available online only

  • Promotions are only applicable to orders over the minimum value threshold specified in the offer

  • Promotions are only applicable to products specified in the offer

  • Where a promotion applies to a particular edit of products, these products can be returned for store credit only (in the absence of any fault)

  • Only one promotion code may be used per order (individual credit notes can be used in conjunction with promotions)

  • You must be logged in to your account to use a promotion code

  • For promotions with a minimum spend requirement, your order must remain at or over this amount after any returns for the discount to continue to apply

  • Codes are valid for one use per customer unless otherwise stated

  • ISABELWORKS takes no responsibility for coupons that were not applied during the checkout process and discounts cannot be applied after an order has been placed

  • Sale items, including those covered by further discounts, can only be returned for store credit (in the absence of any fault)

  • A full-priced item purchased with a promotional discount does not qualify as a sale product unless otherwise specified in the conditions of the offer

  • ISABELWORKS reserves the right to end any promotions, sales or discount offers at any time

 

Please contact our Customer Care team at isabelworks@hotmail.com if you have any further enquiries regarding a promotion.

These conditions exclude items that are incorrect or faulty. If you believe there is a problem with your order, please contact isabelworks@hotmail.com for assistance before returning your items.

 

SHIPPING

By placing an order with ISABELWORKS , you are responsible for original shipping charges, all applicable custom and duty import fees and the cost of return shipping back to ISABELWORKS . This also applies to any shipments that are refused by you at delivery.

Orders for customers in the Europe and around the world are shipped from our Spain Distribution Centre. This means faster delivery across the globe for you!

We offer worldwide shipping with Spain Postal Service. Please view order processing times in the following section.

 

 

 

FREE SHIPPING

  • SPAIN - FREE ESTANDAR SHIPPING: in orders over 200Eur

  • SPAIN - FREE EXPRESS SHIPPING: in order over 200Eur

  • EUROPE - FREE ESTANDAR SHIPPING: in orders over 200Eur

  • EUROPE - FREE EXPRESS SHIPPING: in order over 200Eur

  • REST OF THE WORLD - FREE ESTANDAR SHIPPING: in orders over 200Eur

PROCESSING TIME

Each piece of ISABELWORKS is handmade to measure for each client.  That's why It could allow about 1 weeks for fulfillment depending on the size of your order.  

SPAIN SHIPPING

  • Regular 4,95Eur / 3-5 working days once order is processed. 

  • Priority 9,95Eur / 1-2 working days once order is processed. 

EUROPE COUNTRIES

  • Regular  9,95Eur / 7-14 working days once order is processed. 

  • Priority 15,95Eur / 3-5  working days once order is processed. 

REST OF THE WORLD

  • Regular  15 Eur / 8-14 business days once order is processed. 

  • Priority 39.95Eur / 6-10 business days once order is processed. 

 

* EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden.

* REST OF THE WORLD: Algeria, Angola, Benin, Bahrain, Botswana, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Cyprus, Comoros, Democratic Republic of Congo, Republic of Congo, Cote D’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritria, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Iran, Iraq, Israel, Jordan, Kenya, Kuwait, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Oman, Qatar, Palestine, Rwanda, Sao Tome and Principe, Saudi Arabia, Syria, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Swaziland, Tanzania, Togo, Turkey , Tunisia, Uganda, United Arab Emirates, Yemen, Zambia, Zimbabwe.

 

 

EMAIL MARKETING

For the subscription and receiving of emails, we follow the opt in/out policy. If you wish to opt out of receiving emails from us, please click the unsubscribe link included in every message. If you are having trouble unsubscribing, please do not hesitate to contact us at isabelworks@hotmail.com. Offers advertised in emails are available online only.

 

IMAGES

All product images seen on isabelworks.com are copyright of ISABELWORKS and under no circumstances available for use by other entities without express written consent from ISABELWORKS . The same applies for all BNKR social media platforms.

For all enquiries regarding these images please contact isabelworks@hotmail.com.

 

CUSTOMER CARE

Need help? Email us at isabelworks@hotmail.com. Our livechat facility is available from 12am-5pm, Monday to Friday.

 

PRIVACY

ISABELWORKS is committed to protecting the personal information you provide to us. We will only use your personal information in order to provide a service to you. We will not share or sell this personal information with any other organizations. However, we may disclose personal information to our service providers who assist in providing a service such as delivery or customs.

We will only use your personal information for the purpose it was intended and to provide you with information about ISABELWORKS related services that we believe you may be interested in. If you no longer wish to receive any information or correspondence from us, please unsubscribe from our email service using the unsubscribe link or email isabelworks@hotmail.com.