TERMS & CONDITIONS

STOCK AVAILABILITY

While Isabel Works makes every attempt to ensure that the online store reflects the true availability of stock, sometimes an item shown to be available online may be out of stock. If an item you ordered is out of stock we will notify you as soon as possible and, based on your preference, either cancel and refund that particular item or your entire order.

 

ORDER CANCELLATION

As our orders are processed and dispatched quickly, we are unable to cancel or change any details in your order once it has been placed. If you have any problems with your order, please contact isabelworks@hotmail.com as soon as possible. 

RETURN POLICY

We at Isabel Works hope you love your new purchase. However, we’ll gladly accept unworn, unwashed, or defective merchandise purchased on isabelworks.com for return.

Swimwear  and accessories: We’re unable to process returns for swimwear or intimate apparel items that have been worn or are returned in a soiled condition. All apparel must be returned in original condition, with original packaging and tags attached. All swimwear must be in new and unused condition with sanitary strips in place.

Sale items:

**Items purchased on sale are final sale and can not be returned for an exchange, store credit, or refund.

Returns are typically processed within 2-3 business days from the date they are delivered to our warehouse although it may take some more time during busy periods.

SHIPPING TIME

We offer UE shipping with Spain Postal Service. Please view order processing times in the following section.
 

By placing an order with Isabel Works, you are responsible for original shipping charges, all applicable custom and duty import fees and the cost of return shipping back to Isabel Works. This also applies to any shipments that are refused by you at delivery.​

Orders for customers in the Europe and around the world are shipped from our Spain Distribution Centre. This means faster delivery across the globe for you!

SWIMWEAR SHIPPING

Since swimwear is made by order, all swimwear products will be shipped in about  1 week since the date of order.


 

FREE SHIPPING

SPAIN - FREE ESTANDAR SHIPPING: in orders over 200Eur

EUROPE - FREE ESTANDAR SHIPPING: in orders over 200Eur

 

 

PROCESSING TIME

Each piece of Isabel Works is made to order.  That's why It could allow about 1 week for fulfillment depending on the size of your order.  

SPAIN SHIPPING
Regular 4,95 Eur / 1 week

GERMANY, FRANCE, ITALY AND PORTUGAL SHIPPING​
Regular 9.95Eur/ 1 week

​OTHER EUROPE COUNTRIES SHIPPING
Regular 19.95/ 1-2 weeks

 

 

EMAIL MARKETING

For the subscription and receiving of emails, we follow the opt in/out policy. If you wish to opt out of receiving emails from us, please click the unsubscribe link included in every message. If you are having trouble unsubscribing, please do not hesitate to contact us at isabelworks@hotmail.com. Offers advertised in emails are available online only.

 

IMAGES

All product images seen on isabelworks.com are copyright of Isabel Worksand under no circumstances available for use by other entities without express written consent from Isabel Works. The same applies for all Isabel Works social media platforms.

For all enquiries regarding these images please contact isabelworks@hotmail.com.

 

CUSTOMER CARE

Need help? Email us at isabelworks@hotmail.com. Our livechat facility is available from 12am-5pm, Monday to Friday.

 

PRIVACY

Isabel Works is committed to protecting the personal information you provide to us. We will only use your personal information in order to provide a service to you. We will not share or sell this personal information with any other organizations. However, we may disclose personal information to our service providers who assist in providing a service such as delivery or customs.

We will only use your personal information for the purpose it was intended and to provide you with information about ISABELWORKS related services that we believe you may be interested in. If you no longer wish to receive any information or correspondence from us, please unsubscribe from our email service using the unsubscribe link or email isabelworks@hotmail.com.